Processing And Shipping: Most orders are quickly processed and shipped within 3-5 business days (unless stated otherwise below an item) However, please allow up to 7-10 business days for your order to be fully processed before it is shipped. You will receive an email with a tracking number once your item has shipped. Shipping times typically take 3-7 business days once they leave our warehouse. Shipping delays can happen for many reasons including weather. We are not responsible for shipping delays. We know they can be frustrating but they are out of our control once our packages are in the hands of our carriers. 

If you can not find your email with the tracking number, please reach out to Crazy-heifer Boutique customer support for assistance. (crazyheiferboutique78@gmail.com)

Please note: 

We do not ship on weekends or holidays.

Most of our Graphic clothing items require a 7-10 business day processing time before shipping. These are made to order and do not ship directly from our warehouse.

Orders will ship via one of the following carriers: USPS, UPS, FEDEX. Packages are hand delivered by your appropriate carrier and we are not responsible for orders once they have been handed off to the carriers.

Please make sure you enter the correct and valid delivery address for your order. Any returned packages with an incorrect address will be subject to returned shipping fees that we incur from the Post Office.

Crazy-heifer Boutique is not responsible for any package that is:

- lost or damaged during shipping. 

- shown as being delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location. Please contact your local Post Office for any issues with your package once marked "delivered". Sometimes the carriers incorrectly mark the item and they still have it and it can be resolved quickly with a phone call.

 
Sales Tax: Your Local State and City Sales Taxes will be applied to all orders if applicable.

DEFECTIVE MERCHANDISE

Upon receipt, please inspect your order immediately. If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days so we may address the issue. Do not submit a return for a defect. It will be rejected. You must contact us via email with any defective merchandise. 

You must include a photo of the damage/defect with your email. 

• We cannot make exceptions once you have had the merchandise in your care for a longer period, have removed the tags, washed it or worn it. 

Please keep in mind that exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

Please email about any defective orders to crazyheiferboutique78@gmail.com

RETURN POLICY

We understand that online shopping doesn't always work out. However, we are here to try and make it right!

Please carefully review our full Return Policy and the instructions below before sending your item back. If the item you are wanting to return is due to defects, please (see defect merchandise above)

You can start a return by emailing your Name and order# and the issue to  crazyheiferboutique78@gmail.com

Please note the guidelines below for returns. If you do not follow these guidelines your return will not be accepted and we will contact you to pay for shipping them back to you or we will donate them to charity after 15 days.

• Items must be unworn, unwashed, and unaltered to be eligible for return.
• Original tags must be attached (if applicable)
• Must be in original clear garment packaging with the SKU label.
• All returns/exchanges MUST be initiated through our portal within 7 days of you receiving it per your tracking number, and shipped within 10 days of the approval date (everything is time stamped down to the minute). 
  
• Shoes must be returned in their original box (if applicable). Please do not affix shipping labels to the original shoe box itself. Shoe boxes must be shipped inside another exterior, protective shipping box. If the shoe box will become damaged during transit we can’t accept your return.

Items that Cannot be Returned:

• Items appeared worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged, tags not attached (if applicable) will not be accepted.
• All discount/sale events are final sale - no exceptions.
• Items not shipped out in the 10 day window after you receive your approval will not be accepted.
• Any item marked as "Final Sale" is not eligible for return or exchange. *This includes ALL jewelry, hats, hair accessories, bracelets, swim, intimates, cups, and bodysuits, even if they do not specifically say final sale* This includes custom made items such as graphic tops/tees, hats, etc. 
• Mystery Bags are Final Sale and not eligible for return.
• Gift Cards are not eligible for return. 

If you attempt to return any of the items above to our warehouse, we will contact you to pay for shipping them back to you or we will donate them to charity after 15 days. No store credit will be issued.

Store Gift Card:
Returns will be credited with an electronic store gift card for the original purchase price, minus the $7.99 return shipping fee (given you used our return label process). We do not offer refunds at this time, unless it is due to manufacturing defects or the item is out of stock at the time of purchase. Please allow 7-10 business days for your return to be processed once it is approved and then 7-10 business days for your return to be inspected and for your store credit to be issued. You will receive an email confirmation with your store credit once processed.

If you choose to use your own label to ship back you are required to send us the tracking information or your item will not be refunded. 

SHIPPING BACK YOUR ORDER:

You will receive an email from us with shipping instructions when your return is approved. Please check spam/junk. Reach out to us via our support email if you do not see your email within the time frame.